/* ═══════════════════════════════════════════════════
   鹦鹉服务中心 — 设计系统
   ═══════════════════════════════════════════════════ */
@font-face{
  font-family:"App Google Sans";
  src:url("/assets/fonts/google-sans-regular.ttf") format("truetype");
  font-style:normal;font-weight:400;font-display:swap;
  unicode-range:U+0000-024F,U+2000-206F;
}
@font-face{
  font-family:"App Classic Song";
  src:url("/assets/fonts/classic-song.ttf") format("truetype");
  font-style:normal;font-weight:400;font-display:swap;
  unicode-range:U+2E80-2EFF,U+3000-303F,U+31C0-31EF,U+3400-4DBF,U+4E00-9FFF,U+F900-FAFF,U+FF00-FFEF;
}

:root{
  /* 墨色阶 */
  --ink:#101828; --ink-2:#344054; --slate:#667085; --slate-2:#98A2B3;
  --line:#E4E7EC; --line-2:#F2F4F7;
  --paper:#FFFFFF; --mist:#F5F7FA;

  /* 主色：深青 */
  --accent:#00857A; --accent-dk:#006B62; --accent-soft:#E6F4F2; --accent-line:#BEE3DF;

  /* 语义色 */
  --ok:#067647;    --ok-soft:#DCFAE6;
  --amber:#B54708; --amber-soft:#FEF0C7;
  --rose:#D92D20;  --rose-soft:#FEE4E2; --rose-line:#FDA29B;
  --violet:#5925DC;--violet-soft:#F4F3FF;

  --r-sm:6px; --r:8px; --r-md:10px; --r-lg:14px;
  --sh-1:0 1px 2px rgba(16,24,40,.05), 0 1px 3px rgba(16,24,40,.06);
  --sh-2:0 4px 8px -2px rgba(16,24,40,.06), 0 2px 4px -2px rgba(16,24,40,.04);
  --sh-3:0 12px 16px -4px rgba(16,24,40,.08), 0 4px 6px -2px rgba(16,24,40,.03);

  --sans:"App Google Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"PingFang SC","Hiragino Sans GB","Microsoft YaHei",sans-serif;
  --title:"App Google Sans","App Classic Song","Songti SC",SimSun,serif;
  --mono:"App Google Sans",ui-monospace,SFMono-Regular,"SF Mono",Menlo,Consolas,monospace;
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{
  margin:0; background:var(--mist); color:var(--ink);
  font-family:var(--sans); font-size:14px; line-height:1.6;
  -webkit-font-smoothing:antialiased;
}
body>main,.page,.auth-box,.chat-wrap{animation:page-enter .24s ease-out both}
@keyframes page-enter{
  from{opacity:0;transform:translateY(5px)}
  to{opacity:1;transform:none}
}
h1,h2,h3,h4{margin:0;letter-spacing:0;font-family:var(--title);font-weight:400}
p{margin:0}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
img,video{max-width:100%;display:block}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
@media (prefers-reduced-motion:reduce){
  *{animation-duration:.01ms !important;animation-iteration-count:1 !important;transition-duration:.01ms !important}
}

/* ── 品牌标记 ────────────────────────────────────── */
.mark{
  width:26px;height:26px;border-radius:7px;background:var(--accent);
  position:relative;flex:none;
}
.mark::after{
  content:"";position:absolute;inset:8px 8px auto auto;
  width:6px;height:6px;border-radius:50%;background:#fff;
}
.mark.sm{width:22px;height:22px;border-radius:6px}
.mark.sm::after{inset:7px 7px auto auto;width:5px;height:5px}

/* ── 顶栏 ────────────────────────────────────────── */
.topbar{
  background:var(--paper);border-bottom:1px solid var(--line);
  position:sticky;top:0;z-index:40;
}
.topbar-in{
  max-width:1120px;margin:0 auto;padding:0 20px;height:56px;
  display:flex;align-items:center;gap:14px;
}
.topbar .brand{display:flex;align-items:center;gap:9px;font-weight:600;font-size:15px;color:var(--ink)}
.topbar .brand:hover{text-decoration:none}
.topbar nav{display:flex;gap:2px;margin-left:10px}
.topbar nav a{
  font-size:13.5px;color:var(--slate);padding:6px 11px;border-radius:var(--r-sm);font-weight:500;
}
.topbar nav a:hover{background:var(--mist);color:var(--ink);text-decoration:none}
.topbar nav a.on{background:var(--accent-soft);color:var(--accent-dk);font-weight:600}
.topbar .sp{flex:1}
.topbar .who{display:flex;align-items:center;gap:9px;font-size:13px;color:var(--slate)}
.avatar{
  width:27px;height:27px;border-radius:50%;background:var(--accent-soft);color:var(--accent-dk);
  display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex:none;
}
.avatar.agent{background:var(--violet-soft);color:var(--violet)}

/* ── 布局 ────────────────────────────────────────── */
.page{max-width:1120px;margin:0 auto;padding:28px 20px 72px}
.page.narrow{max-width:720px}
.page-head{display:flex;align-items:flex-end;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.page-head h1{font-size:22px}
.page-head .sub{color:var(--slate);font-size:13.5px;margin-top:3px}
.page-head .sp{flex:1}

/* ── 卡片 ────────────────────────────────────────── */
.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--sh-1)}
.card-pad{padding:22px}
.card-head{padding:16px 22px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px}
.card-head h2{font-size:17px}
.card-head .sp{flex:1}
.card-body{padding:22px}
.card-foot{padding:14px 22px;border-top:1px solid var(--line);background:var(--mist);
  border-radius:0 0 var(--r-md) var(--r-md);display:flex;gap:10px;align-items:center}

/* ── 按钮 ────────────────────────────────────────── */
.btn{
  font:inherit;font-size:13.5px;font-weight:600;line-height:1.4;
  padding:8px 16px;border-radius:var(--r);cursor:pointer;
  border:1px solid transparent;background:var(--accent);color:#fff;
  display:inline-flex;align-items:center;gap:7px;text-decoration:none;
  transition:background .15s,border-color .15s,color .15s;white-space:nowrap;
}
.btn:hover{background:var(--accent-dk);text-decoration:none;color:#fff}
.btn:active{transform:translateY(.5px)}
.btn[disabled],.btn.is-busy{opacity:.55;cursor:not-allowed;pointer-events:none}
.btn.ghost{background:var(--paper);border-color:var(--line);color:var(--ink-2)}
.btn.ghost:hover{background:var(--mist);color:var(--ink)}
.btn.danger{background:var(--rose)}
.btn.danger:hover{background:#B42318}
.btn.quiet{background:transparent;color:var(--slate);padding:6px 10px}
.btn.quiet:hover{background:var(--mist);color:var(--ink)}
.btn.sm{font-size:12.5px;padding:5px 11px}
.btn.lg{font-size:14.5px;padding:10px 20px}
.btn.block{width:100%;justify-content:center}

/* ── 表单 ────────────────────────────────────────── */
.f{margin-bottom:16px}
.f:last-child{margin-bottom:0}
label{display:block;font-size:13px;font-weight:600;color:var(--ink-2);margin-bottom:6px}
label .hint{font-weight:400;color:var(--slate-2);font-size:12px}
input[type=text],input[type=email],input[type=password],input[type=url],
input[type=number],select,textarea{
  width:100%;padding:9px 12px;font:inherit;font-size:14px;color:var(--ink);
  background:var(--paper);border:1px solid var(--line);border-radius:var(--r);
  transition:border-color .15s,box-shadow .15s;
}
textarea{resize:vertical;min-height:88px;line-height:1.6}
input:focus,select:focus,textarea:focus{
  outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);
}
input::placeholder,textarea::placeholder{color:var(--slate-2)}
input[disabled],select[disabled]{background:var(--line-2);color:var(--slate);cursor:not-allowed}
select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg width='12' height='8' viewBox='0 0 12 8' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%23667085' stroke-width='1.6' stroke-linecap='round'/%3E%3C/svg%3E");
  background-repeat:no-repeat;background-position:right 12px center;padding-right:34px}
.f-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.f-err{color:var(--rose);font-size:12.5px;margin-top:5px}
.check{display:flex;align-items:flex-start;gap:9px;font-size:13.5px;color:var(--ink-2);cursor:pointer}
.check input{width:16px;height:16px;margin:3px 0 0;accent-color:var(--accent);flex:none}

/* ── 提示条 ──────────────────────────────────────── */
.alert{border-radius:var(--r);padding:11px 14px;font-size:13.5px;margin-bottom:18px;border:1px solid}
.alert.err{background:var(--rose-soft);border-color:var(--rose-line);color:#912018}
.alert.ok{background:var(--ok-soft);border-color:#A9EFC5;color:#05603A}
.alert.info{background:var(--accent-soft);border-color:var(--accent-line);color:var(--accent-dk)}
.alert.warn{background:var(--amber-soft);border-color:#FEDF89;color:#93370D}
.alert ul{margin:0;padding-left:18px}

/* ── 徽章 ────────────────────────────────────────── */
.badge{
  display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;
  padding:2px 9px;border-radius:99px;white-space:nowrap;
}
.badge::before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;flex:none}
.badge.open{background:var(--amber-soft);color:var(--amber)}
.badge.assigned{background:var(--accent-soft);color:var(--accent-dk)}
.badge.closed{background:var(--line-2);color:var(--slate)}
.badge.plain::before{display:none}
.badge.admin{background:var(--violet-soft);color:var(--violet)}

/* 工单号 —— 签名元素 */
.tno{
  font-family:var(--mono);font-size:12px;font-weight:600;letter-spacing:.02em;
  color:var(--accent-dk);background:var(--accent-soft);border:1px solid var(--accent-line);
  padding:1px 7px;border-radius:5px;white-space:nowrap;
}

/* ── 表格 ────────────────────────────────────────── */
.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{
  text-align:left;font-size:12px;font-weight:600;color:var(--slate);text-transform:none;
  padding:10px 22px;background:var(--mist);border-bottom:1px solid var(--line);white-space:nowrap;
}
.tbl td{padding:13px 22px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.tbl tr:last-child td{border-bottom:none}
.tbl tbody tr:hover{background:var(--mist)}
.tbl .num{font-family:var(--mono);font-size:12.5px;color:var(--slate)}
.tbl .act{text-align:right;white-space:nowrap}

/* ── 空状态 ──────────────────────────────────────── */
.empty{padding:56px 24px;text-align:center}
.empty .ico{
  width:44px;height:44px;border-radius:11px;background:var(--mist);border:1px solid var(--line);
  display:flex;align-items:center;justify-content:center;margin:0 auto 14px;font-size:19px;color:var(--slate-2);
}
.empty h3{font-size:14.5px;margin-bottom:5px}
.empty p{color:var(--slate);font-size:13.5px;max-width:340px;margin:0 auto 18px}

/* ── 认证页 ──────────────────────────────────────── */
.auth{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:40px 20px}
.auth-box{width:100%;max-width:400px}
.auth-brand{display:flex;align-items:center;gap:10px;margin-bottom:22px}
.auth-brand h1{font-size:19px}
.auth-card{background:var(--paper);border:1px solid var(--line);border-radius:var(--r-md);
  box-shadow:var(--sh-2);padding:28px}
.auth-card h2{font-size:20px;margin-bottom:4px}
.auth-card .sub{color:var(--slate);font-size:13.5px;margin-bottom:22px}
.auth-alt{text-align:center;margin-top:18px;font-size:13.5px;color:var(--slate)}
.auth-side{
  margin-top:20px;padding-top:18px;border-top:1px solid var(--line);
  font-size:12.5px;color:var(--slate-2);text-align:center;
}

/* ── 工单列表 ────────────────────────────────────── */
.tickets{display:flex;flex-direction:column;gap:10px}
.ticket-card{
  background:var(--paper);border:1px solid var(--line);border-radius:var(--r-md);
  box-shadow:var(--sh-1);display:flex;overflow:hidden;
  transition:box-shadow .15s,border-color .15s;position:relative;
}
.ticket-card:hover{box-shadow:var(--sh-2);border-color:#D0D5DD;text-decoration:none}
/* 状态导轨 —— 签名元素 */
.ticket-card .rail{width:3px;flex:none;background:var(--line)}
.ticket-card.s-open   .rail{background:#F79009}
.ticket-card.s-assigned .rail{background:var(--accent)}
.ticket-card.s-closed .rail{background:var(--slate-2)}
.ticket-card .body{flex:1;padding:15px 18px;min-width:0}
.ticket-card .r1{display:flex;align-items:center;gap:9px;margin-bottom:6px;flex-wrap:wrap}
.ticket-card .subj{
  font-family:var(--title);font-size:16px;font-weight:400;color:var(--ink);
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap;
}
.ticket-card .r2{display:flex;align-items:center;gap:14px;font-size:12.5px;color:var(--slate);flex-wrap:wrap}
.ticket-card .r2 .dot{width:3px;height:3px;border-radius:50%;background:var(--slate-2)}
.ticket-card .go{
  display:flex;align-items:center;padding:0 18px;color:var(--slate-2);font-size:16px;flex:none;
}
.ticket-card:hover .go{color:var(--accent)}

/* 配额条 */
.quota{
  display:flex;align-items:center;gap:10px;font-size:12.5px;color:var(--slate);
  background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:8px 13px;
}
.quota .bar{width:76px;height:5px;border-radius:99px;background:var(--line-2);overflow:hidden;flex:none}
.quota .bar i{display:block;height:100%;background:var(--accent);border-radius:99px}
.quota.full .bar i{background:var(--amber)}
.dashboard-actions{display:flex;align-items:center;gap:10px}
.ticket-filters{margin-bottom:14px}

/* ── 弹层 ────────────────────────────────────────── */
.modal-mask{
  position:fixed;inset:0;background:rgba(16,24,40,.5);z-index:80;
  display:flex;align-items:center;justify-content:center;padding:20px;
  opacity:0;pointer-events:none;transition:opacity .18s;
}
.modal-mask.on{opacity:1;pointer-events:auto}
.modal{
  background:var(--paper);border-radius:var(--r-lg);box-shadow:var(--sh-3);
  width:100%;max-width:460px;max-height:88vh;overflow:auto;
  transform:translateY(8px) scale(.99);transition:transform .18s;
}
.modal-mask.on .modal{transform:none}
.modal-head{padding:20px 22px 0}
.modal-head h2{font-size:16px;margin-bottom:4px}
.modal-head .sub{color:var(--slate);font-size:13px}
.modal-body{padding:20px 22px}
.modal-foot{padding:0 22px 20px;display:flex;gap:10px;justify-content:flex-end}
.modal.wide{max-width:620px}

/* ── 轻提示 ──────────────────────────────────────── */
#toasts{position:fixed;top:16px;left:50%;transform:translateX(-50%);z-index:120;
  display:flex;flex-direction:column;gap:8px;align-items:center;pointer-events:none}
.toast{
  background:var(--ink);color:#fff;font-size:13.5px;font-weight:500;
  padding:9px 16px;border-radius:99px;box-shadow:var(--sh-3);
  animation:toast-in .2s ease-out;max-width:80vw;
}
.toast.err{background:var(--rose)}
.toast.ok{background:var(--ok)}
@keyframes toast-in{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}

/* ── 分栏 ────────────────────────────────────────── */
.split{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}
.stack{display:flex;flex-direction:column;gap:18px}
.inline{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.muted{color:var(--slate)}
.tiny{font-size:12.5px}
.mono{font-family:var(--mono)}
.right{text-align:right}
.sp{flex:1}

/* ── 响应式 ──────────────────────────────────────── */
@media (max-width:860px){
  .split{grid-template-columns:1fr}
}
@media (max-width:640px){
  body{font-size:14px}
  .page{padding:18px 12px calc(48px + env(safe-area-inset-bottom))}
  .topbar-in{height:auto;min-height:54px;padding:8px 12px;gap:6px 9px;flex-wrap:wrap}
  .topbar .brand{order:1;min-width:0}
  .topbar .brand-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .topbar-in>.sp{order:2}
  .topbar .who{order:3;gap:4px}
  .topbar .who span.name,.topbar .who .avatar,.topbar .who .badge{display:none}
  .topbar .who .btn{min-height:36px;padding:7px 9px}
  .topbar nav{order:4;width:100%;margin:0;overflow-x:auto;scrollbar-width:none;padding-top:3px}
  .topbar nav::-webkit-scrollbar{display:none}
  .topbar nav a{flex:none;padding:7px 11px}
  .page-head{align-items:flex-start;gap:10px;margin-bottom:16px}
  .page-head>div:first-child{width:100%}
  .page-head .sp{display:none}
  .page-head>.btn{margin-left:auto;min-height:40px}
  .quota{min-height:40px}
  .f-row{grid-template-columns:1fr}
  input[type=text],input[type=email],input[type=password],input[type=url],
  input[type=number],select,textarea{font-size:16px}
  .card-pad,.card-body{padding:17px}
  .card-head,.card-foot{padding:14px 17px}
  .card>.tbl{display:block;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}
  .tbl th,.tbl td{padding:11px 13px}
  .tbl th,.tbl td{min-width:88px}
  .tbl th:nth-child(2),.tbl td:nth-child(2){min-width:140px}
  .ticket-card .body{padding:13px 12px}
  .ticket-card .r1{gap:6px}
  .ticket-card .subj{flex-basis:100%;white-space:normal;line-height:1.45}
  .ticket-card .r2{gap:7px 9px;line-height:1.4}
  .ticket-card .go{padding:0 10px}
  .ticket-card .go form{margin:0}
  .ticket-card .go .btn{padding:7px 10px;min-height:38px}
  .auth{align-items:flex-start;padding:28px 14px calc(36px + env(safe-area-inset-bottom))}
  .auth-card{padding:22px 18px}
  .modal-mask{align-items:flex-end;padding:0}
  .modal{max-width:none;max-height:92dvh;border-radius:var(--r-lg) var(--r-lg) 0 0}
  .modal-head{padding:18px 18px 0}
  .modal-body{padding:18px}
  .modal-foot{padding:0 18px calc(16px + env(safe-area-inset-bottom))}
  .modal-foot .btn{min-height:42px;justify-content:center}
  #toasts{top:calc(10px + env(safe-area-inset-top));width:calc(100% - 24px)}
  .toast{max-width:100%;text-align:center}
  .empty{padding:42px 18px}

  /* 用户服务台：移动端强调标题、额度和主要动作 */
  .user-dashboard .page{padding-top:14px}
  .user-dashboard .page-head{
    display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;
    gap:14px 10px;padding:18px;margin-bottom:14px;
    background:var(--paper);border:1px solid var(--line);border-radius:var(--r-md);
    box-shadow:var(--sh-1);
  }
  .user-dashboard .page-head>div:first-child{grid-column:1/-1;width:auto}
  .user-dashboard .page-head h1{font-size:24px;line-height:1.2}
  .user-dashboard .page-head .sub{margin-top:6px;line-height:1.5}
  .user-dashboard .dashboard-actions{
    grid-column:1/-1;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;width:100%;
  }
  .user-dashboard .dashboard-actions .quota{justify-content:space-between;min-width:0}
  .user-dashboard .dashboard-actions .quota .bar{flex:1;max-width:110px}
  .user-dashboard .dashboard-actions>.btn{min-height:42px;padding-inline:17px}
  .user-dashboard .ticket-filters{
    flex-wrap:nowrap;overflow-x:auto;margin:0 -12px 14px;padding:0 12px 2px;
    scrollbar-width:none;-webkit-overflow-scrolling:touch;
  }
  .user-dashboard .ticket-filters{display:none}
  .user-dashboard .ticket-filters::-webkit-scrollbar{display:none}
  .user-dashboard .ticket-filters .btn{flex:none;min-height:36px;padding:7px 13px}
  .user-dashboard .tickets{gap:9px}
  .user-dashboard .ticket-card{border-radius:9px}
  .user-dashboard .ticket-card .rail{
    width:5px;margin:4px 0 4px 3px;border-radius:3px;
  }
  .user-dashboard .ticket-card .go{font-size:20px}
}
@media (max-width:380px){
  .topbar .mark{display:none}
  .topbar .brand{font-size:14px}
  .quota .bar{width:54px}
}